‘Most Severe AI Vulnerability to Date’ Hits ServiceNow

Authentication issues in ServiceNow potentially opened the door for arbitrary attackers to gain full control over the entire platform and access to the various systems connected to it.

ServiceNow is a Fortune 500 company that, according to its promotional materials, acts as an IT services management platform for 85% of the companies that comprise the rest of the Fortune 500. That alone makes it a critical supply chain risk to the US business sector. Beyond that, ServiceNow is deeply integrated into its customers’ broader IT infrastructure, more so than most vendors: ServiceNow’s tentacles spread through HR, customer service, security, and the various other systems that keep a company running. To an attacker, it’s both an ideal launchpad for lateral movement and a treasure trove of sensitive operational and customer data in its own right.